Return and Refund Policy – UPDATE DATE: 22 JAN 2025

Delivary & Return Policy

1. Eligibility for Returns

  • Items can be returned within 7 days of purchase.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
  • Proof of purchase (receipt or invoice) is required for all returns.

2. Return Process

  • To initiate a return, please contact our customer service team:
  • Once approved, the item should be shipped back to the specified return address at your expense.

3. Refund Policy

  • Upon receiving and inspecting the returned item, we will process your refund.
  • 30% of the item’s price will be deducted as a restocking fee.
  • Refunds will be issued to the original payment method within 7 working days after the return is approved.

4. Delivery Policy

  • Office Store Pickup:
    Customers can collect their orders directly from our office store for instant delivery (subject to product availability). Please contact our team in advance to confirm pickup arrangements.
  • Nationwide Delivery:
    We deliver to any location within the country through reliable courier services. Delivery charges will be applied based on the destination and product size.
    • For delivery arrangements, please contact us at Email: info@rupanjalibd.com Phone: +8801710-439375
    • Charges and delivery time may vary depending on your location and the courier service.

5. Non-Returnable Items
The following items are not eligible for returns or refunds:

  • Items marked as “final sale.”
  • Damaged items caused by misuse, mishandling, or improper storage.

6. Exchanges

  • We do not offer direct exchanges. Please return the item for a refund and place a new order.

7. Contact Us
For any questions or concerns regarding returns, refunds, or delivery, please reach out to our support team: