At Rupanjali, we take speed, safety, and accurate delivery very seriously. We currently deliver across Bangladesh through trusted courier services, and we may add new delivery partners in the future to serve you even better.
Home Delivery
We offer home delivery to most areas of Bangladesh through our courier partners. In areas where home delivery is not available, your parcel can be collected from the nearest courier point. To ensure smooth home delivery, please provide the recipient’s full details in the following format when ordering:
Name:
Mobile Number:
House Name (if any) & Holding Number:
Road Name & Number (if any):
Thana / Upazila:
District:
If a parcel cannot be delivered or is returned because incomplete address details were provided, or because the courier’s phone calls or messages were not answered, Rupanjali and the courier service will not be held responsible. In such cases, the courier’s return charge must be borne by the customer.
How to Order & Payment
After you place an order on our website, our team will contact you by phone or WhatsApp to confirm it. We accept cash on delivery as well as mobile banking payments (bKash/Nagad). No advance payment is required — you pay the full amount when your parcel arrives.
Delivery Charge
Inside Dhaka: Tk 70
Outside Dhaka: Tk 150
If you choose to pay in advance through bKash/Nagad, please share your payment number and transaction ID with us via phone, WhatsApp, or the order notes so we can confirm your payment quickly.
Orders confirmed by 12:00 AM (midnight) are usually booked with the courier the next day. Once booked, the time needed for the parcel to reach your address depends entirely on the courier service.
Order Tracking
Once your parcel is booked, the courier service will send an SMS to your mobile number with a tracking link. You can use that link to check the current status of your parcel at any time. If you face any problem with tracking, contact us and we will help you.
Return Policy
Change of mind: Products cannot be returned simply because you no longer like them, changed your mind, or placed the order without reading the product description and our policies.
Wrong, damaged, or broken products: If you receive a wrong or damaged product, do not use it. Take clear photos or a video as soon as possible and send them to us via WhatsApp or Facebook Messenger. The product must be returned to us within 3 days of delivery, with prior notice. Otherwise, it will be considered used.
Used products: If a product becomes damaged within 1 month despite proper use and care of silver jewellery, it may be returned subject to discussion and inspection. Please follow our jewellery care guidelines to keep your silver in good condition.
Conditions for All Returns
— The courier charge for sending a used product back must be borne by the customer.
— The product must be returned in the original Rupanjali box provided at the time of purchase.
— If you purchased through Facebook or WhatsApp, the complaint must be made from the same account used for the purchase. For website orders, please mention your name, mobile number, order date, and order number.
— No complaints will be accepted more than 1 month after the date of purchase.
— Once we receive the returned product, we will notify you. You may then exchange it for the same product (subject to stock) or another product of equal or higher value — any additional amount must be paid by you. For used products returned within 1 month, up to 60% of the purchase price will be considered as the exchangeable value.
— A product can only be returned once under any circumstances.
For any questions about shipping or returns, contact us at info@rupanjalibd.com or call/WhatsApp +880 1710-439375.